RETURN AND REFUND POLICY


Thank you for shopping with INVESTI. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer the following return and refund policy.

Eligibility for Returns:

  • You can return items within 14 days from the date of delivery.
  • To be eligible for a return, the item must be unused, unworn, and in its original packaging, with all tags and labels intact.
  • Perfumes must be sealed and unused.
  • Watches and footwear should be returned in their original, undamaged condition, free from signs of wear.

Return Process:

  1. Contact Us: To initiate a return, please contact our customer service team at support@investidesign.com within 14 days of receiving your order.
  2. Return Authorization: You will receive instructions on how to proceed with the return. Please ensure that the item is in its original packaging, including all accessories, and that it is securely packed for safe return.
  3. Shipping Costs: Returns are at your own cost and risk. You will be responsible for covering the return shipping charges, and we recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item. We are not liable for any lost or damaged items during the return process.

Refund Process:

  • Once your return is received and inspected, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used at checkout. Please note, shipping charges are non-refundable.
  • If the returned item does not meet the conditions of our policy (e.g., used, damaged, or missing packaging), we reserve the right to deny the return or issue a partial refund.

Non-returnable Items:

  • Personalized or custom items.
  • Opened perfumes (once the seal is broken).
  • Worn or used footwear (once the seal is broken).

Exchanges:

  • If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the replacement item.

If you have any questions about our return and refund policy, please do not hesitate to contact us. We are here to assist you!