SHIPPING POLICY

 

Thank you for choosing INVESTI. We strive to provide a seamless shopping experience and reliable shipping services for our customers. Please take a moment to read our shipping policy below.

Shipping Destinations:

  • We offer worldwide shipping to most countries.
  • Perfumes can only be shipped within Europe due to shipping restrictions on hazardous materials. If your order includes perfume and you're located outside Europe, we will notify you and arrange an alternative, such as a refund for the perfume portion of your order.

Shipping Costs:

  • We offer free worldwide shipping on orders over €200,-.
  • For orders under €200,- shipping costs will be calculated at checkout based on your delivery address.

Processing Time:

  • Orders are typically processed within 1-2 business days.
  • Please note that processing times may vary during peak seasons or holidays.

Delivery Time:

  • Standard delivery times are typically between 5-10 business days for international orders, depending on the destination.
  • Delivery times for EU orders are usually between 3-7 business days.
  • Delivery times may vary depending on the shipping carrier and customs processing.

Shipping Carrier:

  • We partner with reliable carriers, such as POST NL, DPD, DHL, to ensure your order reaches you safely and efficiently.

Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email so you can track your order’s progress.

Customs, Duties, and Taxes:

  • For international orders, customs fees, taxes, and import duties may apply depending on your destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fees.

Delivery Restrictions:

  • Perfumes can only be shipped within the EU. Orders containing perfumes and shipped outside Europe will be subject to cancellation or modification, with a refund issued for the perfume portion of the order.
  • If your order includes both perfume and other products, we will ship the non-perfume items to the provided address and refund the perfume portion of your purchase.

If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to our customer support team. We're happy to assist you!